SHIPPING INFO & FAQ
PLEASE ROMANISE YOUR ADDRESS if you live in an area that uses a different alphabet! Examples include but are not limited to addresses in Belarus, Bulgaria, China, Japan, Korea, Kyrgyzstan, Serbia, Ukraine, etc.
___
SHIPPING TO THE USA IS AVAILABLE AGAIN! The cost of shipping has been adjusted to account for customs duty tariffs, which are all covered by me. You only pay the amount you see at checkout.
___
Orders will ship weekly. I do all the work myself, while having another full-time job, and the volume of orders is especially high during the first few days after reopening/restocks. Thank you for understanding!
___
[FAQ]
- Where is the store based in?
The shop is run from the Lisbon and Tagus Valley region, in Portugal.
- Do you ship worldwide?
I can ship to most places around the world.
If you're concerned about the area where you live, reach me at: [email protected].
Keep ongoing international alerts on the Notices page in mind.
- Can I track my package?
I offer both First-class and Priority Mail options to most countries*. First-class Mail is a cheaper service but cannot be tracked, while Priority can. For the latter option, you'll get notified and will receive a tracking number via email once I ship your order.
I ship all my orders via the national postal service - CTT - Correios de Portugal, SA. This way, when packages reach whichever country I'm shipping to, they will be handled by the national/government-owned postal service there. You can use your local postal service's website tracking page - or CTT's own - to look up your package via this number.
Only a very small list of countries do not allow for Track&Trace policies.
Tracked shipping is reccomended. I cannot be held responsible for lost packages when tracking is not purchased.
* Excluding all of the United States of America and Puerto Rico (Priority Mail only (tariffs included))
- How long are shipping times?
You will see a rough estimate interval at checkout. These account for transit time and are also dependant on the efficiency of your local postal service. The preparation of your package and any extra time spent in customs if necessary are not accounted for.
SHOP POLICIES
Always double check if your address is correct before placing an order!
Please give special attention to the "Country" field, as this is what assigns the correct shipping fee/options to your order.
When I spot a a missmatch between the Country and the rest of the address, I might contact to work ou a solution or cancel your order entirely.
Tracked shipping is always reccomended. I cannot be held responsible for any issues and/or delays when an order is untraceable.
---
INCORRECT ADDRESSES ON RETURNED ORDERS
If a package is returned to me due to incorrect/incomplete address, I will reach out via e-mail.
• If the mistake is on my end, you will either receive a full refund on your entire order, or it can be resent to you at no additional cost.
• If the mistake is on your end when inputting the address, you can opt for a partial refund on the value of the items only, or the package can be resent to you at the cost of a new shipping fee.
---
RETURNED ORDERS (OTHER MOTIVES)
If your order is returned back to me for a motive other than an issue with the address (e.g. recipient wasn't home, delivery not possible, postal service strikes within country of delivery, etc.), a single new shipment attemp can be made, at the cost of a new shipping fee. After a second return, your order will be cancelled and you will be refunded on the value of the items only.
---
LOST PACKAGES
I cannot be held responsible for any packages that may have been lost or stolen, and can not allow refunds for these cases.
If your tracked order does not arrive within:
• 2 weeks for domestic (Portugal),
• 4 weeks for UK/EU
• 6 weeks for U.S.
• 2 months for the rest of the world
inquire your local post office first. I can only help when packages are sent back to me, and while/when they are back in Portugal.
---
DAMAGED GOODS
If heavy noticeble damage happens to any item in your order during transit, I can send a replacement for that item*, at the cost of shipping only.
Please send an email with clear photo proof to [email protected] and new shipment can be arranged.
* as long as item is in stock.
I cannot guarantee the replacement of items that are damaged at later times after use.